Experience
Amazon (Audible, Inc.)
AI Integration Lead | Analytics, Talent, & Workforce Planning
February 2026 to Current
- Designed and operationalized a new AI Integration function within HR, defining governance frameworks, intake models, deployment standards, and scalable adoption mechanisms for AI-enabled workforce planning and analytics
- Created and deployed an executive-facing workforce planning dashboard in QuickSight, delivering a unified view of headcount, cost, talent movement, and performance for the CEO, Finance team, and HR leaders
- Led workforce planning analytics for executive workshop, shaping 2027 planning for level distribution, location strategy, and the evolution of roles and job families as AI changes future workforce requirements
- Served as sole designer and builder of Wisper, a homegrown org. design and workforce planning application, after evaluating alternative platforms and determining they did not fit Audible's timeline and model; enables HRBPs and leaders to model future-state orgs. against real headcount and compensation data with live cost implications
- Modernized the planning process through Wisper's automated data ingestion, scenario governance, compensation modeling, org. health diagnostics, and collaborative planning, replacing fragmented spreadsheet-based processes
Talent Analytics Lead
February 2025 to February 2026
- Led development of talent analytics ecosystem, managing a team of four (analysts, engineer, Workday admin) and delivering data products that transformed how leadership evaluates performance, potential, and workforce strategy
- Advanced ELTV (see below role) into ELITE (Employee Lifetime Impact & Talent Economics), introducing financial-based workforce value modeling to quantify employee impact and guide talent decisions; validated through peer-reviewed publication (Journal of Total Rewards, Q3 2025) and featured presentations at major conferences (returned for WorldatWork TR 2025; joined ACP Health & Wellness 2025)
- Built and launched an AI-enabled performance and potential calibration planning product, enabling the HRBP and Talent teams to analyze performance distributions, identify patterns through custom metrics and audit flags, and generate recommendations, email templates, and entire executive narratives via embedded LLM support
- Developed a talent review and career insights product that integrated performance trends, attrition risk, and career pathing visualizations, enabling managers to plan development and mobility via real employee progression examples
- Established an L&D evaluation framework, combining ROI analysis and automated reporting to assess program effectiveness and guide investment decisions; delivered multi-year insights of tuition reimbursement ROI and leadership program impact, and scaled access through self-service dashboards
- Led data architecture and analytics for a confidential transformation project aligned to financial and organizational health targets (~50% workforce impact), culminating in CEO-level analysis papers that guided headcount decisions; met all cost and organizational targets on schedule
Senior People Analytics Analyst
September 2022 to February 2025
- Led end-to-end development of a self-service org health analytics product, replacing manual Workday data aggregation with a standardized dashboard suite used by HRBPs for monthly business reviews; partnered with 10+ stakeholders through structured UAT (custom Smartsheet WorkApp with guided test scenarios) to refine features
- Built and launched a secure workforce planning and analytics solution for a confidential enterprise transformation, integrating Smartsheet workflows (row-level security, action tracking, stakeholder guidance) with real-time metrics to enable HRBPs and executives to plan, track, and evaluate org changes; delivered end-to-end within days
- Created a novel workforce analytics framework (ELTV) to quantify impact and ROI, introducing a new measure of replacement-level talent; secured adoption as a 2024 HR priority, culminating in presentation at WorldatWork TR 2024
- Led insights workstream for enterprise Survey Action Planning Committee, synthesizing survey results to define career development priorities; developed an internal gig-based talent marketplace concept that was selected as the top-voted solution by a cross-functional team (~20 stakeholders) and was green-lit by the C-Suite sponsors
- Designed and scaled a structured people analytics operating model, leading migration to Smartsheet-based project management and implementing standardized intake, prioritization, and tracking processes, along with approval workflows
Verizon Communications, Inc.
Manager, Strategic Workforce Planning
March 2020 to September 2022
- Led strategic workforce planning (SWP) support for ~30K employees in Verizon Business Group, expanding scope to Corporate (+10k) following peer exit; delivered workforce plans and critical skills to CAO, CHRO, and HR SVPs
- Led a specialized team of three to redesign enterprise job and skills taxonomy as part of a broader employee management and compensation transformation (13 mos); consolidated 20+ roles into 6 market-aligned roles, created new job families, and drove enterprise-wide role mapping across corporate and business units
- Led development and implementation of an enterprise workforce planning platform (Workday Adaptive), serving as workstream lead over a 2+ year, multi-phase program; managed cross-functional team (developers and business analysts) across requirements, design, and deployment, to enable planning, forecasting, and analytics
- Designed, built, and scaled enterprise-wide COVID response tracking system, supporting compliance, safety, and business continuity for ~100k employees; partnered cross-functionally (Legal, HR, Absence, Emergency Response, and Field Ops) to ensure policy adherence, support downstream service center, and enable operational enforcement
- Designed and scaled enterprise SWP literacy by building a centralized learning ecosystem in Degreed, developing curated learning pathways and delivering multi-phase training programs, workshops, and 1:1 enablement to drive adoption and maturity across HRBP teams
Consultant, Data Analytics
November 2017 to February 2020
- Internal strategy and analytics role positioned between Senior Analyst and Manager in Verizon’s leveling structure
- Served as project manager for VZ Wireless execution of a large voluntary separation program; coordinated HRBP and Ops teams to deliver org design changes, off-payroll processes, entity transfers, and span-and-layer restructuring
- Developed scenario modeling tools during the massive Verizon 2.0 transformation, building interactive Tableau models (e.g., commute distance, hub proximity, HRBP coverage, and geographic risk overlays such as airports, retail sites, and disaster zones) to inform Return-to-Office strategy, budget alignment, and workforce planning decisions
- Partnered with Finance to establish headcount and expense governance, reconciling workforce, budget, and facility capacity constraints; led cross-functional initiative that resolved HQ capacity limits and ultimately enabled lifting of temporary hiring restrictions
- Worked with the Office of the CEO to integrate HR metrics into the Verizon Consumer Group Enterprise Scorecard, introducing engagement and organizational health indicators to link workforce outcomes with business performance
- Led large-scale workforce segmentation analysis (~40K roles), achieving 100% population coverage across Plan/Build/Sell/Serve/Run framework to enable the development of new workforce plans
iCIMS, Inc.
Business Intelligence Analyst I & II
September 2014 to November 2017
- Partnered with executives, VPs, and senior directors across HR, Finance, Customer Service, and IT to deliver data-driven decision support; promoted to BIA II in 2016
- Automated consolidation and analysis of biannual performance reviews, saving $31K+ in productivity
- Built parental leave headcount and financial model leading executives to offer a new, competitive benefit
- Led implementation of Tableau, building interactive dashboards and employee scorecards
- Applied statistical methods (t-test, chi-square, ANOVA, regression) using SPSS and R to analyze performance management, turnover, and attrition drivers
- Built workforce planning and resource allocation models supporting hiring, compensation, and team design
- Developed analytics tools to monitor process adherence and identify misbehavior and operational risks
HRIS Training Coordinator & Specialist
March 2012 to September 2014
- Promoted from Coordinator to Training Specialist within 9 months, expanding responsibilities from onboarding and RFP writing to designing and leading training programs for HR analysts, recruiters, and business partners
- Developed reporting dashboards within the HRIS platform, helping teams identify reporting gaps and adopt data-driven decision-making practices
- Designed and delivered multi-format programs (live workshops, multi-day training sessions, webinars, video tutorials, and user guides) to scale iCIMS adoption
People Science
Recruiting & Training Specialist
November 2009 to March 2012
- Contracts included Comcast Corporation and W.L. Gore & Associates
- Sourced, screened, and interviewed candidates for job vacancies
- Maintained applicant tracking HRIS databases (Taleo, SAP)
- Designed recruiter onboarding program for new recruiters and created documentation for HRIS data collection
Education
Rutgers, The State University of New JerseyMaster’s Degree, Statistics, Measurement, and Evaluation | 2014
The College of New JerseyBachelor’s Degree, Industrial/Organizational Psychology | 2009